Ell Violet

Shipping and Policies

PAYMENT

 

The currency used on the site is in New Zealand dollars. Full payment must be received before I can ship an item to you. All payments are processed by PayPal or Stripe.

 

SHIPPING

 

Upon receiving payment, your item will be shipped within 5 working days. Embroideries will be packaged in a bubble wrapped envelope or cardboard box. Recycled materials may be used as further padding. Prints are sent in a reinforced envelope.

 

All postage prices stated on listings are an estimated average. If the postage cost ends up being overcharged by more than $3, I will notify you and refund the extra money. I do not profit from shipping costs.

 

DOMESTIC SHIPPING

 

All parcels sent within New Zealand are posted via Courier and will be provided with a tracking number. This does not include prints, which are sent via standard post with no tracking number. The estimated delivery time is 1 - 5 days. .

 

INTERNATIONAL SHIPPING

 

The default shipping costs on every listing are for International Air mail service and DO NOT INCLUDE TRACKING .

 

International  Air mail has an estimated delivery time of 3 - 10 working days. However, please keep in mind that your parcel will have to pass through customs and there may be possible delays such as weekends or bad weather that can extend this delivery time.

 

If you would like to upgrade your shipping to International Courier which DOES include a tracking number, please add the listing to your cart and make sure to select your delivery country in the options menu. The shipping upgrade listing can be found here.

 

International  Courier mail has an estimated delivery time of 2 - 6 working days.

 

CUSTOMS

 

For legality reasons, items will be labelled as 'Merchandise' on the customs form and the full value of the parcel will be declared. This must be done in order to be eligible for compensation in the event that your parcel goes missing.

 

I am not responsible for any taxes/duties/customs that may be incurred on your parcel once it enters your country. International buyers are responsible for any and all duties and customs charges that may be incurred. If you have concerns about this, please familiarise yourself with your countries customs policies before you make a purchase.

 

LOSS AND DAMAGES

 

I cannot accept responsibility for items damaged or lost in the post. Once it has left my possession, the parcel is out of my control!

 

In the unlikely event that your item is damaged or lost, please contact me immediately so I can put in a claim with NZ post. They will conduct an investigation and will provide compensation if they see fit.

 

 If you are an International customer and are concerned about postage, I highly recommend purchasing the  Courier upgrade. so your parcel can be tracked.

 

RETURNS / EXCHANGES /REPLACEMENT

 

Due to the one of a kind nature of my work, I cannot accept returns, exchanges or replacements on any item. Please consider thoroughly before making a purchase.

 

Please do not hesitate to get in touch with me if you would like any further information on an item before making a purchase.

 

DEFECTS

 

In the very unlikely event that you receive a defective product through artist error (not caused by damages in the shipping process) please contact me within 2 days of receiving your item with photographs and a description of the issue. Any claims made outside this time period will not be accepted. A refund may be possible dependant on the situation and once the item has been shipped back to me in its original packaging and condition. The return shipping will be the buyers responsibility.

 

A huge amount of care is put into accurately representing my work and I cannot accept colour variation as a 'defective' product claim. Colours may appear differently between your monitor settings and real life.

 

RETURNED PARCELS

 

I am not responsible if the buyer provides a wrong address and/or a parcel is returned to be because of an incorrect address. In this event a refund will not be issued and the buyer will have to repay the shipping costs to receive their item.

 

By purchasing an item from me you agree to all of the above store policies. 

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